My account

My orders

Pick Up, Delivery & Shippings

Returns (Online Orders Only)

Payment & Pricing

Faqs

My account

Returns

My orders

Payment & pricing

Delivery & shippings

Faqs

My Returns (Online Orders Only)

Delivery, Shipping & Pick Up.

Does Imeca accepts returns?
Yes, we will gladly accept the return of any standard authorized product within 30 days from the date of delivery, provided it is unused and in resalable condition, with its original packaging.

All returns are subject to a 35% restocking fee.

Contact return@imeca.com
What is the returns contact?
Where do I take my product for return?
If your product was shipped to your location you must send it to our distribution center 1190 NW 159th Dr Miami Gardens FL 33169

If it was picked up at a store it must be returned in person at the store where the product was picked up.
Can I buy from Imeca if I am not located in the United States?
Yes, but first you must contact our team and verify that is possible to get your order to you.
What do I need to return a product??
Copy of receipt, shipping confirmation and credit card used for the purchase.
When my order is non-returnable?
Any item that has been used, is missing parts, not in original manufacturer packaging where applicable or damaged may be refused. Customer is responsible for return shipping charges.

Pick Up, Delivery & Shippings

Delivery, Shipping & Pick Up.

How does our Pick Up in Store Service work?
The pick up in store option is available at all of our imeca stores throughout Florida and Georgia. Place your order at imeca.com and have a same day pick up at the store with available stock. Most of our orders are ready for pick up within a couple of hours, however, if you have a large order and want to ask questions feel free to chat or call us.


For pick ups on orders over $1000, proof of ID and credit card used on the order must be provided in order to dispatch.


Pick up is free, and in case we have to move the merchandise from one store to another it’s still free of charge, we are very committed in giving you an excellent service.


*Subject to availability. Check the cart for delivery options. Due to current events and high volume, orders may be delayed, orders can only be picked up during store business hours.
How does our Local Delivery work?
At imeca.com we offer local delivery service for our entire range of products, from baseboards to plywoods. Our local delivery network is carried out by our stores in Florida and Atlanta, so if you are in this area, make sure to enjoy our free of charge pick up service. Once you make a purchase one of our operators will call you and schedule a delivery date and time.


*imeca staff is not allowed to enter the property at any time, the delivery schedule must be previously approved by the customer, deliveries are within the stores working hours.
How does our Standard Delivery work?
In conjunction with great partners, we are able to ship from our Florida and Atlanta locations to all over the United Stated and some of Canada areas. Feel free to contact us if you have questions about whether a product can be shipped to your location.

Payment & pricing

Payment Methods

Credit Card
- Visa
- Mastercard
- American Express
- Discover
Amazon Pay
Apple Pay
Google Pay
Paypal

FAQ's

Frequently Asked Questions

Do I need to be a company to buy?
No, any customer can purchase from our wide range of products.
What are the terms and conditions of our promotions, discounts and benefits?
We are pleased to offer promotions and discounts on our products and services. However, it is important that you are aware of the applicable conditions and restrictions. Below are some key points: Subject to Our Discretion: Promotions and discounts are subject to our discretion and may change or end at any time. We reserve the right to modify or cancel offers without prior notice. Validity: Each promotion or discount has a specific start and end date. Always check the validity before making a purchase. Exclusions: Some products or services may be excluded from promotions or discounts. Refer to the details of each offer to learn about any exceptions. Contact: If you have any questions or concerns about a specific promotion or discount, feel free to reach out to our customer service team at phone number: +1 833-730-4474.
If I have a question, where do I contact Imeca?
You can contact us through our Chat and by calling us at (800) 985-9914.
How do I get the products I need?
Search keywords, number of items, brands, colors or write us through the chat and we will gladly help you.
Can I buy from Imeca if I am not located in the United States?
Yes, but first you must contact our team and verify that is possible to get your order to you.
How do I create an account on imeca.com?
Do you ship to Alaska or Hawaii?
Yes, some products are eligible to be shipped to these areas, however, lumber or millwork products are not available for shipping on regular mail, so it will be made as a Special Order